Frequently Asked Questions

No, we ship free of charge within Germany.

The shipping time is 1-3 working days, via DHL parcel.

Unfortunately, it is not possible to collect your order yourself as the jewelry is shipped from an unknown warehouse for security reasons. However, we offer reliable and free shipping so that your order can be delivered safely and conveniently to your home.

You can return the goods to us within 14 days. To do so, send us an email to info@vielring.de with the cancellation form.

Any product except personalized items within 14 days. Please note that personalized items with engraving are excluded from the right of withdrawal.

Usually within 2-3 working days after receipt of the return.

Made exclusively from high quality materials.

Please take care of your jewelry. Although our rhodium plating protects against discoloration, we recommend rinsing it quickly if it comes into contact with sunscreen, perfume or other cosmetics.

Contact us at info@vielring.de with your order number and the problem.

We will send you a shipping confirmation with a tracking number via email.

Yes, if you have not yet received a shipping confirmation, you can change or cancel your order. Please send us an email as soon as possible to info@vielring.de .

E-Mail: info@vielring.de

Contact form: Here